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Ethnography Masterclass

Lucy Neiland and Alma Berliner from the Ipsos Ethnography Centre of Excellence will run a masterclass.


Inclusive Service Design

Ruby Steel from Smart Design + Jessica Ryan-Ndegwa talk to us about inclusive design projects and how to design for disabled people. 

Health + Service Design

Tim Daines, from Cambridge Consultants, will teach us how to use a new tool to plan the flow of data around your service. 



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The New Frontier: AI + Service Design

Daryl Weir, Futurice

Daryl explains how AI and Machine Learning can be used in the creation of new services. He explains the common uses and shows us the pitfalls to avoid.

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A Human Centred Approach to Policing


WAE/Globant talk about their 2 year project with the Metropolitan Police, the biggest police force in the UK, to craft a human centred approach to policing.

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How to Design Services

Alex Crowfoot, Us Two

Alex talks us through UsTwo's design process and shows how it was applied to the recent work helping  The Co-op develop a range of new services.