Service Lab is a space for practitioners to share their experiences, inspire each other and learn new things. We run monthly events in London and publish an international podcast.

Our community is an eclectic mix of established and new talent, researchers, designers, UXers, developers, behavioural scientists… What unites us is a fascination with the creation of services that work.

We’ve heard from speakers with experience at organisations like GDS, The Guardian, The Times, Citizens Advice Bureau, Seren, IBM and Public Health England, on topics that range from empathy in design to data, VR to cultural change.



Jenni Parker is the founder and director of Humanly, a design studio dedicated to social impact.

Prior to founding Humanly, Jenni worked as an independent design consultant and an innovation consultant at FutureGov. She was awarded the title of Service Designer of the Year 2015 at the Young Digital Leader Awards.

Jenni has led design and innovation projects with organisations in the third, public and private sectors in the UK and internationally, and has carried out user research, co-creation and prototyping activities in 11 countries in 4 continents. Her past clients include 15 UK local authorities as well as the Ministry of Justice, BBC Media Action, Mind, the Nike Foundation and UNHCR.




Rupert founded Service Lab as a place to bring together interesting people at the forefront of the discipline.

He is a Service Designer who specialises in creating services that help users change their behaviour.

Rupert has worked for a wide range of organisations including Public Health England, Tech for Good, Lloyds, The Times, RBS, PhotoBox and Cancer Research UK.